POSITION SUMMARY:
The Marketing Porter/Beverage Runner position markets the nightclub and services offered to our customer base and follows all specific marketing requirements and guidelines. Performs in a public relations capacity when promoting Ekko Lounge. Assists the Bar backs and Cocktail Servers in the opening, closing, and nightly duties. Retrieves and stocks inventory as needed. Maintains proper set-up, cleanliness, and maintenance of all venue space. Responsible for maintaining clean bars, stocking, and cleanliness of glassware, bar equipment, and supplying bar/service bar. Maintains all assigned wardrobes/costumes in accordance with established standards and uniform guidelines. Requests identification and payment from customers in a professional manner. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. Performs other duties as requested.

GUEST SERVICE REQUIREMENTS:

Provide a friendly, personal, and a willingness to interact attitude
Provide professional guest service
Commit self to the below listed Ekko Lounge values, and acknowledges dedication to providing excellent guest service for our guests and our internal team, at all times
Proudly delivers a quality customer experience in a fun and friendly atmosphere

SAFETY REQUIREMENTS:

Ability to work safely and prevent personal injury
Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions.
Informs Supervisors of any irregularities, guest complaints or other disputes, which cannot be readily resolved

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
GUEST SERVICE/COMMUNICATION

Respond to guest inquiries and requests in a courteous and polite manner
Greet all guests promptly, with a friendly and upbeat attitude
Anticipate guest needs
Adhere to all Ekko Lounge’s Standard Operating Procedures
Maintain all Ekko Lounge’s Sequence of Service Standards
Maintain line of sight/atmosphere control by circulating through work area throughout the shift
Report any incidents of theft, vandalism, or violations
Reports any issues regarding guest dissatisfaction to the nearest manager immediately
Ability to communicate in English with guests and co-workers
Provide customers with information and directions

RESPONSIBLE ALCOHOL MANAGEMENT

Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated
Monitor potentially intoxicated and/or disruptive guests and promptly bring them to a Manager’s attention
Comply with all safety and health procedures as well as Company and/or department policies/procedures
Comply with all state liquor laws

CLEANING/MAINTENANCE

Proper setup, cleanliness, and maintenance of the entire venue space
Records and reports any equipment failure and/or safety hazards to a manager immediately
Responsible for making sure assigned area is always prepped accordingly with supplies and it is kept clean to run as efficiently as possible
Ensure cleanliness and efficient organization during the shift
Ensure tables and sections are set correctly and maintained to a high level of presentation
Clear tables and sections of debris and any spillage
Wipe down stainless steel on all ice machines
Fill soap and towels in hand sinks
Wipe down coolers
Report all breakage or damaged equipment immediately to management
Empty garbage cans from the floor and dispose of them correctly with all boxes broken down
Ensure all back-of-house storage and refrigeration areas are kept clean and secure
Complete closing duties, including storing reusable goods, breaking down goods, cleaning all equipment and areas, and returning equipment to proper locations
Deep clean walk-in coolers
Deep clean dish pit area
Clean drains of debris in all back of house drains
Polish glassware and service equipment throughout the night
Ensure daily/weekly and opening/running/closing duties are completed
Maintain Ekko Lounge Safety and Sanitation Standards
Clean all spills and waste immediately
Sweep and Mop as needed
Place all trash in proper receptacles

MAINTENANCE OF ALL TABLES IN SECTION

Keep table tops, floors, and service areas clean/free of dirty glasses, dirty plates, trash, and any unnecessary items throughout the shift
Ensure that all tables and chairs are set correctly and clean
Clean all spills and waste immediately
Place all trash in proper receptacles
Clean bottle displays

RESPONSIBILITIES/TEAMWORK/DEPARTMENT

Related duties as assigned based on extensive experience working in an entertainment venue
Assist all other team members as needed
Create and maintain a sense of urgency
Appear in uniform for all shifts and promotional activities at scheduled time
Performs other job-related duties as assigned
Assist with loading and unloading miscellaneous equipment, such as boxes, food, or beverage product
Inform management of any complaints, comments, or incidents
Maintain a professional, neat, and well-groomed appearance adhering to Ekko Lounge standards to further the overall theme of the venue
Ability to create and maintain service rapport through the Ekko Lounge Corporate philosophy
Responsible for attending and participating in any training sessions and department meetings
Responsible for appearing for each shift on time
Give constructive feedback and suggestions to management

MARKETING RESPONSIBILITIES/REQUIREMENTS ARE AS FOLLOWS

Must have a social media page
Must have three (3) posts per week in relation to the venue
Must post updated event information on a weekly basis

EDUCATION/REQUIREMENTS:

High School Diploma required or equivalent
18+ years of age required, 21+ preferred
Proof of eligibility to work in the United States
Hospitality experience preferred
Possession of/or ability to possess a valid TABC certificate and food handlers

WORKING KNOWLEDGE REQUIREMENTS:

Nightclub, bar, lounge, restaurant operations
Liquor, beer, wine, and cocktail brand names
Opening and closing duties
Knowledge of drink recipes
Proper lifting techniques
Inventory and stock rotation
Guest relations
Safe alcohol service
Proper garnish, cutting, and beverage presentation
High volume operations
Sanitation and safety

SKILLS/ABILITY TO:

Keep area clean and organized
Demonstrate a positive attitude at all times
Keep an open and objective view
Listen effectively, empathetically and be respectful at all times
Communicate assertively
Move effectively and efficiently throughout the venue floor
Maintain composure and stay focused
Maintain personal integrity
Work as a team, stay organized, multi-task, and prioritize
Communicate with employees and guests
Maintain confidentiality
Consistently maintain a well-groomed appearance, posture, and hygiene
Anticipate the needs of the guests

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must have good positive energy to make it through the shift
Must be able to move quickly through work and set the pace in the venue
Must be able to stand/walk/bend for extended periods of time throughout the shift
Be observant and quick to respond to various situations
Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
Must be dexterous and able to participate in all service aspects
Must be able to twist, tow (push or pull), reach, bend, climb, and carry as necessary
Must be observant and quick to respond to various situations
Must be able to carry and lift up to 50 lbs
Must be able to push up to 500lbs
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon guest volume

WORK ENVIRONMENT & SCHEDULE
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions

Work varied shifts including weekends and holidays
Must be flexible on shifts and days off
Involves constant public contact
Fast-paced, high volume, high energy, and loud working environment
Work may be performed in small areas and varying conditions of noise level, temperature, lighting, and air quality
Must be able to work both inside and outside during all times of the year as needed based on the needs of the business
Work in an environment that is subject to varying levels of noise, crowds, and smoke

EQUAL EMPLOYMENT OPPORTUNITY
Ekko Lounge is an Equal Opportunity Employer (EOE). Qualifies applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by state or federal law

Become part of Ekko Lounge! Ekko Lounge is a sport bar and lounge. Ekko Lounge is a casual, upbeat and fun place to work. As a soon to be local favorite and a destination for watching everyone’s favorite sporting events, there’s always something happening at Ekko Lounge. You can be proud of being part of our team serving great American Cuisine with a Cajun flair. Our employees enjoy working for and take pride in our innovative company that is growing and has opportunities for advancement.

We look forward to you becoming part of the Ekko Lounge team today!

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